Let me share the harsh truth: nearly all HVAC failures occur because someone skipped a step. Didn’t calculate the load accurately. Used incorrect equipment. Miscalculated the insulation needs. We’ve fixed countless of these failures. And each and every time, we file away another lesson. Like in 2017, when we started adding WiFi controls to every system. Why? Because Sarah, our master tech, got tired of watching homeowners lose money on inefficient temperature control. Now clients save hundreds yearly.